Returns & Exchanges
At GO Industrial, we stand behind the quality of our industrial equipment and supplies. If you are not completely satisfied with your purchase, we offer a 30-day return policy for unused items in their original packaging.
Request Authorization
Contact our support team with your order number and item details to obtain a Return Merchandise Authorization (RMA) number.
Package the Goods
Securely pack the items in their original industrial packaging, ensuring all manuals, accessories, and the RMA form are included.
Ship to Warehouse
Label the package clearly and ship it to our designated returns facility using a trackable courier service.
Inspection and Refund
Our technicians will inspect the returned equipment for quality assurance before processing your refund or exchange within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing